Metric 01
30 min
average first reply
REMOTE ICT SUPPORT
Remote ICT Support
Keep laptops, Microsoft 365, networks, and logins in shape with fast remote help. We fix faults, set up new devices, and watch for issues so your team can keep working.
Metric 02
500+
managed endpoints
Metric 03
4.8/5
client rating
HOW IT WORKS
A clear support process
Live support for laptops, printers, apps, and remote staff.
Same-day response
Remote Help Desk
From £349/mo
Live support for laptops, printers, apps, and remote staff.
Per device
Endpoint Setup
From £79/device
24/7 watch
Network Monitoring
From £129/mo
01Tenant admin
Microsoft 365 Admin
From £249/mo
Manage users, licences, Teams, and SharePoint day to day.
02Project fee
Cloud Migration
From £1,200
Move mail and files to Microsoft 365 with clear cutover steps.
03One-time fix
Cybersecurity Hardening
From £650
Set MFA, patch rules, backups, and access controls for staff.
SERVICE MENU
Remote ICT support for teams
Tell us what is broken, who is stuck, and what devices or accounts are involved.
01
Share the Issue
02
Map the Setup
03
Fix and Test
04
Keep Watch
CLIENT WINS
Recent support wins
Up to 20 devices Remote help desk cover Microsoft 365 admin basics Monthly health check Ticket notes and fixes
Monthly billingMonthly billing
Starter
From £499/mo
- Up to 20 devices
- Remote help desk cover
- Microsoft 365 admin basics
- Monthly health check
- Ticket notes and fixes
Most popularBilled monthly
Signature
From £1,250/mo
- Up to 50 devices
- Priority ticket queue
- Live network monitoring
- New starter setup
- Microsoft 365 tenant admin
- Security hardening checks
12-month term12-month term
Scale
From £2,750/mo
- 100+ devices and users
- 24/5 help desk cover
- Network monitoring alerts
- Endpoint rollout waves
- Cloud migration project time
- Security hardening reviews
WHAT CLIENTS SAY
Praise from daily users
Calls dropped fast after mailbox, laptop, and Wi-Fi fixes.
Accounting
Help desk for 32 staff
Calls dropped fast after mailbox, laptop, and Wi-Fi fixes.
Sales
M365 cleanup for sales
Legal
21 laptops ready Monday
Warehousing
Night alert caught early
Healthcare
Clinic cloud move done
Microsoft 365 and user support
Maya Sinclair
Wi-Fi, switches, and alerts
Daniel Okoro
Tenant moves and device setup
Priya Shah
MFA, patching, and hardening
Ethan Blake
Proof
Customer notes
Verified
“Tickets stop piling up and our staff get quick, plain answers.”
Nadia Karim
Operations Manager, Bright Ledger
Verified
“New laptops were ready the same day, which saved our Monday.”
Tom Willis
Office Lead, Northline Design
Verified
“Our M365 tenant is tidy now and fewer things break for users.”
Elena Petrova
IT Coordinator, Kestrel Health
Service area
Greater London
London, Croydon, Watford, Bromley, Enfield
Area 01
Greater London
London, Croydon, Watford, Bromley, Enfield
Area 02
South East England
Reading, Oxford, Brighton, Maidstone, Slough
Area 03
West Midlands
Birmingham, Solihull, Coventry, Wolverhampton
Area 04
East of England
Cambridge, Norwich, Ipswich, Peterborough
Journal
Support notes
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The Great Private VPS Server Battle: Automated Setup vs. Traditional Hosting Solutions in 2026
Questions
Common questions
Quick answers before visitors choose a product, service, or next step.
01What does ICT Remote support?+
We handle remote help desk work, device setup, Microsoft 365 admin, monitoring, and security fixes for SMEs.
02How fast do you reply?+
Starter plans get a same-day reply in business hours. Higher tiers move to the front of the queue for urgent faults.
03Do you work with hybrid teams?+
Yes. We support office and home users, new starters, laptops, phones, Wi-Fi, and the accounts they need to work.
04Can you move us to Microsoft 365?+
Yes. We plan the move, move mail and files, set access, and check staff can sign in before handover.
05Do you help with security?+
Yes. We set MFA, patch rules, device checks, backup checks, and clear access controls for common risks.
06Is there a contract term?+
Starter plans are monthly. Larger plans can run on a longer term if you want steady cover and planning.
Monthly support tips
Get short notes on device checks, Microsoft 365 admin, and safe remote work. One email a month, no fluff.